HVAC Customer Service

Posted 4 months ago

 

  • Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
  • Job Summary:
    • Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
  • Job Duties:
    • Provide Fast Friendly and Fun customer service to both internal and external customers
    • Answer incoming calls related service, billing, and other departments
    • Schedule service/estimate appointments in a timely manner
    • Make outbound calls to book, confirm, and survey upcoming or completed appointments
    • Manage customer concerns and work to resolve them efficiently and effectively
    • Other assigned duties as directed by management
    • Help less experienced representatives understand our Brand, Policy and procedures
  • Job Requirements
    • Education and Experience
      • High school diploma or equivalent
      • 2-5 year experience in a customer service environment
      • Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
    • Key Competencies
      • Honesty and integrity
      • Excellent customer service skills
      • Ability communicate empathy
      • Critical Thinking and Problem solving
      • Detail oriented
      • Adept learner
      • Able to multitask
      • Proven ability to process high volumes of work with great accuracy
      • Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
      • Advanced Knowledge of Successware21 a plus
      • Excellent written and verbal communication skills
    • Physical Requirements
      • Must be able to sit for long periods of time
      • Must be able to work varying shifts including days, nights, and weekends.

Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.

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Job Title: HVAC Customer Service Representative

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